Privacy Policy

1. Introduction

Royal Butcher's (Private) Limited ("Royal Butcher's", "we", "us", "our") operates royalbutchers.com and related ordering channels, including WhatsApp. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have.

2. Information We Collect

When you place an order, contact us, or use our website, we may collect:

• Your name, phone number, and email address
• Delivery address and location details
• Order history and preferences
• Payment information processed through our payment partners (we do not store your full card or bank details ourselves)
• Messages you send us via WhatsApp, phone, or our contact form
• Basic technical data (browser type, device, IP address) when you visit our website

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order status, delivery, or support requests
• Improve our products, website, and delivery service
• Send occasional updates about offers or new products, if you've agreed to receive them
• Comply with legal and regulatory obligations, including those related to payment processing

4. Sharing Your Information

We do not sell your personal information. We share information only where necessary to fulfil your order or operate our business, including with:

• Our delivery riders or delivery partners, to complete your order
• Payment processing partners (such as our bank and payment aggregator), to process online payments
• Service providers who help us run our website and operations, under confidentiality obligations
• Authorities, where required by law

5. Cookies

Our website may use cookies and similar technologies to remember your cart, preferences, and improve your browsing experience. You can disable cookies in your browser settings, though some features of the site may not work as intended.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, including order history for support and legal/tax record-keeping purposes.

8. Your Rights

You may contact us at any time to ask what information we hold about you, request a correction, or request that we delete your information, subject to any legal obligations we may have to retain certain records.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Royal Butcher's (Private) Limited
Office no.13, 4th Floor, Rehman Plaza, Queen's Road, Lahore, Pakistan
Email: royalbutcherss@gmail.com
Phone: 0333-4417715